Swiss premium oral care
Complaints
How do I claim on the warranty?
You can contact us via the contact form or by phone (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB).
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When can I claim on the warranty?
Warranty claims can be made in accordance with the legal regulations.
In the case of Curaprox Hydrosonic toothbrushes, you have the right to the rectification of any faults that occur during the statutory warranty period of two years after delivery.
The warranty does not cover damage and faults that occur as a result of incorrect use, handling or storage, incorrect or negligent care and maintenance, over-use or improper repair by a non-authorised service provider.
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I have received the wrong order. What shall I do?
You can contact us via the contact form or by phone (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB).
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