Payment & delivery
Delivery is free from order values of Rp 200.000 in Jakarta and Rp 1.000.000 nationwide.
The standard delivery of orders will be charged and performed by 21 Express ECO (regular) unless an alternative is agreed. REGULAR is a delivery service to the entire parts of Indonesia, within an estimated delivery time of 1-7 weekdays, depending on the destination zones.
Deliveries are made during weekdays (Monday to Friday). Orders, placed on weekends (Saturday and Sunday) and holidays, will be shipped on the next working day.
This Curaprox Shop delivers to Indonesia only.
linkYou can choose from a range of different payment methods:
- Mastercard
- Visa
- JCB
- OVO
- Dana
- Link Aja!
- Shoppe Pay
- Alfamart
- Indomaret
The chances are that your order has already been shipped! You can check the status of your order at any time in your customer account under ‘Orders’.
Orders are generally shipped withing 24 hours during weekdays, provided that:
- The payment for the order has already been made, or payment by invoice has been selected.
- All of the products ordered are in stock in our warehouse.
Please allow additional order preparation time for orders placed over weekend and holidays.
We ask for your understanding should we be unable to ship your items immediately. There are lots of different stages involved in delivering your parcel, which unfortunately means that there is potential for delay.
You can get in touch with us using our contact form or by calling (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB) to check the status of your order and ensure it arrives as soon as possible.
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Orders
You can reach our customer service team via our contact form or by phone on (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB)
linkYes, you will receive an automatic confirmation email shortly after you have completed your order.
linkYou can cancel or request changes to existing orders using the contact form. If it is possible from a technical perspective and the order has not yet been processed for shipping, we will be happy to act on your request.
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Warranty & Returns
All of our products have been developed to meet the highest quality standards and have a long service life as a result. However, we only offer warranties for our Curaprox sonic toothbrushes. These warranties last for two years. You also have the option of extending the warranty completely free of charge for another year. To do this, simply go to your user account and extend the warranty under ‘Registered products’.
linkTake advantage of our first-class customer service and extend the warranty on any of our sonic toothbrushes. Simply go to Registered products in your user account and register a new product. This will extend the warranty from two years to three.
If you do not yet have a Curaprox user account, then now is the time to get one! To get started, click Sign in in the menu at the top of the web page.
linkPlease inform us of the faulty product as soon as possible using the contact form or by phone (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB). We will then look into whether we can replace it and tell you what to do next.
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Complaints
You can contact us via the contact form or by phone (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB).
linkWarranty claims can be made in accordance with the legal regulations.
In the case of Curaprox Hydrosonic toothbrushes, you have the right to the rectification of any faults that occur during the statutory warranty period of two years after delivery.
The warranty does not cover damage and faults that occur as a result of incorrect use, handling or storage, incorrect or negligent care and maintenance, over-use or improper repair by a non-authorised service provider.
linkYou can contact us via the contact form or by phone (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB).
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Customer account
Your contact details are stored and automatically filled in for any future orders. Your order history allows you to view all previous orders, re-order them and track the status of your orders.
A customer account also allows you to register your Hydrosonic toothbrush and thus extend your warranty from two years to three.
linkYou can request a new password here. We can also manually reset your password for you if desired. Please use our contact form or call us on (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB).
linkWe are happy to delete your customer account for you if desired. Please use our contact form or call us on (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB).
If you have placed an order, we are legally required to keep your data for six years after the purchase.
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Newsletter
Subscribe to the Curaprox newsletter to receive the latest updates on the topic of oral care. Curaprox provides information on oral hygiene and exciting new products. For those who love a bargain, we also keep you informed of our best offers and discounts on a regular basis.
linkBy signing up to the Curaprox newsletter, you can stay up to date on the latest competitions, discounts and special offers from Curaprox. When you sign up, you will get access to exclusive vouchers that are only available to our newsletter subscribers.
linkYou will receive information and exciting offers few times a month. We will also inform you of exclusive special offers and discounts as and when they arise.
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