Warranty & Returns
All of our products have been developed to meet the highest quality standards and have a long service life as a result. However, we only offer warranties for our Curaprox sonic toothbrushes. These warranties last for two years. You also have the option of extending the warranty completely free of charge for another year. To do this, simply go to your user account and extend the warranty under ‘Registered products’.link
Take advantage of our first-class customer service and extend the warranty on any of our sonic toothbrushes. Simply go to Registered products in your user account and register a new product. This will extend the warranty from two years to three.
If you do not yet have a Curaprox user account, then now is the time to get one! To get started, click Sign in in the menu at the top of the web page.link
Please inform us of the faulty product as soon as possible using the contact form or by phone (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB). We will then look into whether we can replace it and tell you what to do next.link
You can return items to Curaprox within 30 days, unopened and in their original packaging. If the item is like new, the purchase price will be refunded to you via the payment method used. It takes around 3–10 working days to process returns once they have been received.
Write to us using the contact form or call us on (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB). We will then look into whether we can replace it and tell you what to do next.link
You can return products within 30 days from the day on which the items were delivered to you. If 30 days have already passed, please contact our customer service team using the contact form and we will consider your case on an individual basis.link
We generally accept returns of any items that are still in their packaging. Unfortunately we are unable to accept returns of hygiene products that have been opened. These include toothbrushes, toothpaste, interdental brushes, soothers, etc.
Write to us using the contact form or call us on (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB). We will then check whether the item(s) can be returned and inform you of the next steps to take.link
Does our Hydrosonic toothbrush not work for you? You can return it within 30 days of purchase and we will give you your money back.
Write to us using the contact form or call us on (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB). We will then inform you of the next steps to take.link
You can get in touch with our customer service team via our contact form or by phone on (+62) 21 2903 4388 (Monday to Friday 9am-5pm WIB).
If you are unable to resolve the fault with the help of our customer service team, we will send you a pre-paid return label. You can then return the Hydrosonic toothbrush free of charge with a description of the fault.link